policy

Policies

Pickup and Drop-off

  • Delivery-Only Service
    Salt Lake Happy Kids provides delivery-only service for all rentals to ensure safety, convenience, and quality for every customer. Customers are not permitted to pick up or transport rental items from our location under any circumstances.

  • Service Details

    • All rental items will be delivered, set up, and picked up exclusively by Salt Lake Happy Kids staff.

    • Deliveries are made directly to the customer’s event location, and items are retrieved at the end of the rental period.

    • No self-pickups, warehouse visits, or customer load-outs are permitted.

  • Customer Communication
    Salt Lake Happy Kids makes every effort to communicate delivery policies clearly.

    • This information is posted on our website, shared during inquiries, and included in all confirmation emails.

    • Our delivery team is responsible for setup and takedown, ensuring a safe and stress-free experience for the customer.

  • Rental Duration
    All pricing is based on full-day rentals, allowing customers to enjoy their events without time pressure.

    • Delivery and pickup times are scheduled in advance and must be adhered to.

    • Exceptions to scheduled times cannot be accommodated due to routing and scheduling constraints.

  • Refunds and Misunderstandings
    Salt Lake Happy Kids will not issue refunds or discounts for any misunderstanding or failure to review this delivery-only policy prior to booking.

  1. Age Requirement
    All renters must be 18 years of age or older to enter into a rental agreement with Salt Lake Happy Kids.

  2. Identification
    A valid driver’s license or government-issued photo ID is required at the time of delivery or contract signing to verify identity and eligibility.

  3. Right to Refuse Service
    Salt Lake Happy Kids reserves the right to refuse service to any individual or organization, for any reason, including but not limited to unsafe conditions, non-compliance with company policies, or prior misuse of equipment.

  4. Payment Policy
    Full payment must be completed and verified prior to the start of the rental period. A valid payment method must be presented at the time of booking or before delivery. No equipment will be released or set up without confirmed payment.

  5. Rental Agreement
    All renters are required to review, complete, and sign the official rental agreement prior to delivery or use of any Salt Lake Happy Kids property. The agreement outlines the renter’s responsibilities, terms of use, and liability provisions.

  6. Purpose
    These requirements are in place to maintain safety, fairness, and quality service for all customers and to ensure each rental experience meets our company’s high standards.

Delivery & Transportation Policy

  1. Delivery-Only Service
    Salt Lake Happy Kids is a delivery-only rental company. Customers are not permitted to pick up or transport rental items under any circumstances. All rental equipment will be delivered, set up, and picked up by Salt Lake Happy Kids staff to ensure safety, proper handling, and cleanliness.

  2. Delivery Area and Fees
    Deliveries are available within designated service areas. Delivery fees are based on location, order size, and access conditions. Additional charges may apply for deliveries outside our standard coverage area or for challenging access locations.

  3. Customer Responsibilities

    • The customer must ensure that the setup area is clean, level, and accessible at the scheduled delivery time.

    • Driveways, walkways, and entry points must be clear of obstacles before our team arrives.

    • The customer must provide accurate delivery instructions and be present (or have a designated representative) during delivery and pickup.

  4. No Self-Transportation
    Customers are strictly prohibited from loading, unloading, or transporting Salt Lake Happy Kids property. Any unauthorized transportation will result in immediate termination of the rental agreement and possible charges for damages.

  5. Liability for Access and Setup
    Salt Lake Happy Kids is not responsible for delays or complications caused by restricted access, unsafe conditions, or inaccurate information provided by the customer. The customer is responsible for ensuring safe access for delivery staff and equipment.

  6. Refunds and Exceptions
    No refunds or discounts will be provided for misunderstandings regarding this policy, inaccessible locations, or events canceled due to transportation-related issues caused by the customer

  • Return Condition
    All rented items must be returned clean, dry, and in the same working condition as when they were delivered. Customers are expected to properly care for the items throughout the rental period.

  • Inspection
    Each item will be inspected upon pickup by Salt Lake Happy Kids staff to ensure it is returned in proper condition. Any damages, excessive dirt, or missing parts will be documented at that time.

  • Fees and Charges
    Salt Lake Happy Kids reserves the right to charge cleaning, repair, or replacement fees for any item not returned in satisfactory condition. Charges will be assessed based on the extent of cleaning or damage required to restore the item to rental-ready condition.

  • Customer Responsibility
    The customer assumes full responsibility for all rented equipment from the time of delivery until it is picked up and verified by Salt Lake Happy Kids staff.

Reservation & Cancellation Policy

  1. Reservation and Deposit Requirement
    Items are only reserved with a paid deposit. If a deposit has not been received, rental items remain available on a first-come, first-served basis. Reservations are not guaranteed until payment of the required deposit has been confirmed.

  2. Deposit Refunds and Cancellations
    Salt Lake Happy Kids offers a flexible and customer-friendly cancellation policy.

    • If the rented items can be re-rented to another customer, your deposit will be fully refunded.

    • Refunds are only issued after the replacement rental has been completed and paid in full.

    • The more notice provided, the greater the chance that a replacement rental can be arranged and a refund issued.

  3. Future Credit Option
    If the item cannot be re-rented, 100% of the deposit will be applied as a credit toward a future rental of any item.

    • A new deposit must still be paid to reserve another item.

    • The credit will be applied to the remaining balance due at the time of the new rental.

  4. Late Cancellations
    Cancellations made after 9:00 a.m. on the day prior to the scheduled delivery (within 24 hours of the reservation) will result in forfeiture of the entire deposit. No refunds or credits will be issued for late cancellations.

  5. Inclement Weather Policy
    In the event of inclement weather, the 24-hour cancellation rule will be waived, and the deposit may be used as a future rental credit.

    • If the items are re-rented to another customer, a full refund will be issued instead of a credit.

    • Determination of what qualifies as inclement weather and when this policy applies is at the sole discretion of Salt Lake Happy Kids.

    • Customers are encouraged to plan for an indoor or alternate location in the event of bad weather.

  6. Right to Modify or Refuse Service
    Salt Lake Happy Kids reserves the right to refuse or modify any reservation in the event of unsafe conditions, weather-related risks, or logistical limitations.

  • Holiday Hours and Scheduling
    Salt Lake Happy Kids observes special pickup and drop-off times on holidays. Due to increased rental volume and limited staffing, standard delivery and pickup schedules may not apply. Customers will be notified of any adjusted delivery or pickup times when confirming their reservation.

  • Holiday Pricing
    Different pricing rates may apply on holidays and peak-demand weekends. These rates help us ensure adequate staffing and reliable service during our busiest times. Holiday pricing will be clearly communicated at the time of booking.

  • Reservation Adjustments
    Certain holidays may have minimum rental amounts or restricted time windows to allow for efficient scheduling. Customers are encouraged to book early to secure availability.

  • Policy Variations
    Because each holiday may differ in scheduling and demand, specific policies and rates will be determined and communicated based on the holiday date and event type. Customers should refer to the holiday details section of our website or contact our office for up-to-date information.

  • Customer Responsibility
    It is the customer’s responsibility to review and understand any special holiday pricing or scheduling terms prior to completing their reservation. No refunds or discounts will be issued for misunderstanding these policies.

At Salt Lake Happy Kids, we sincerely appreciate every customer who chooses us for their event. Our goal is to ensure that every rental is a success and that each customer receives exceptional service from start to finish.

  1. Commitment to Excellence
    We take great pride in the quality of our products, competitive pricing, and professional service. Our team works diligently to maintain high standards in every aspect of our business.

  2. Accountability and Integrity
    We believe in taking full responsibility for our shortcomings and will always strive to resolve any issues fairly and promptly. We operate with honesty and integrity, and we consistently err on the side of generosity to ensure our customers are taken care of.

  3. Mutual Respect and Ethics
    In return, we ask that our customers act with the same level of honesty, fairness, and respect. Ethical and transparent interactions allow us to keep our pricing low and our policies simple, benefiting everyone in our community.

  4. Customer Satisfaction
    Our customers are at the heart of what we do. We aim to exceed expectations and create memorable, stress-free experiences for every event.

  1. Age Requirement
    All renters must be 18 years of age or older to enter into a rental agreement with Salt Lake Happy Kids.

  2. Identification
    A valid driver’s license or government-issued photo ID is required at the time of delivery or contract signing to verify identity and eligibility.

  3. Right to Refuse Service
    Salt Lake Happy Kids reserves the right to refuse service to any individual or organization, for any reason, including but not limited to unsafe conditions, non-compliance with company policies, or prior misuse of equipment.

  4. Payment Policy
    Full payment must be completed and verified prior to the start of the rental period. A valid payment method must be presented at the time of booking or before delivery. No equipment will be released or set up without confirmed payment.

  5. Rental Agreement
    All renters are required to review, complete, and sign the official rental agreement prior to delivery or use of any Salt Lake Happy Kids property. The agreement outlines the renter’s responsibilities, terms of use, and liability provisions.

  6. Purpose
    These requirements are in place to maintain safety, fairness, and quality service for all customers and to ensure each rental experience meets our company’s high standards.

Delivery & Transportation Policy

  1. Delivery-Only Service
    Salt Lake Happy Kids is a delivery-only rental company. Customers are not permitted to pick up or transport rental items under any circumstances. All rental equipment will be delivered, set up, and picked up by Salt Lake Happy Kids staff to ensure safety, proper handling, and cleanliness.

  2. Delivery Area and Fees
    Deliveries are available within designated service areas. Delivery fees are based on location, order size, and access conditions. Additional charges may apply for deliveries outside our standard coverage area or for challenging access locations.

  3. Customer Responsibilities

    • The customer must ensure that the setup area is clean, level, and accessible at the scheduled delivery time.

    • Driveways, walkways, and entry points must be clear of obstacles before our team arrives.

    • The customer must provide accurate delivery instructions and be present (or have a designated representative) during delivery and pickup.

  4. No Self-Transportation
    Customers are strictly prohibited from loading, unloading, or transporting Salt Lake Happy Kids property. Any unauthorized transportation will result in immediate termination of the rental agreement and possible charges for damages.

  5. Liability for Access and Setup
    Salt Lake Happy Kids is not responsible for delays or complications caused by restricted access, unsafe conditions, or inaccurate information provided by the customer. The customer is responsible for ensuring safe access for delivery staff and equipment.

  6. Refunds and Exceptions
    No refunds or discounts will be provided for misunderstandings regarding this policy, inaccessible locations, or events canceled due to transportation-related issues caused by the customer

Reservation & Cancellation Policy

  1. Reservation and Deposit Requirement
    Items are only reserved with a paid deposit. If a deposit has not been received, rental items remain available on a first-come, first-served basis. Reservations are not guaranteed until payment of the required deposit has been confirmed.

  2. Deposit Refunds and Cancellations
    Salt Lake Happy Kids offers a flexible and customer-friendly cancellation policy.

    • If the rented items can be re-rented to another customer, your deposit will be fully refunded.

    • Refunds are only issued after the replacement rental has been completed and paid in full.

    • The more notice provided, the greater the chance that a replacement rental can be arranged and a refund issued.

  3. Future Credit Option
    If the item cannot be re-rented, 100% of the deposit will be applied as a credit toward a future rental of any item.

    • A new deposit must still be paid to reserve another item.

    • The credit will be applied to the remaining balance due at the time of the new rental.

  4. Late Cancellations
    Cancellations made after 9:00 a.m. on the day prior to the scheduled delivery (within 24 hours of the reservation) will result in forfeiture of the entire deposit. No refunds or credits will be issued for late cancellations.

  5. Inclement Weather Policy
    In the event of inclement weather, the 24-hour cancellation rule will be waived, and the deposit may be used as a future rental credit.

    • If the items are re-rented to another customer, a full refund will be issued instead of a credit.

    • Determination of what qualifies as inclement weather and when this policy applies is at the sole discretion of Salt Lake Happy Kids.

    • Customers are encouraged to plan for an indoor or alternate location in the event of bad weather.

  6. Right to Modify or Refuse Service
    Salt Lake Happy Kids reserves the right to refuse or modify any reservation in the event of unsafe conditions, weather-related risks, or logistical limitations.

At Salt Lake Happy Kids, we sincerely appreciate every customer who chooses us for their event. Our goal is to ensure that every rental is a success and that each customer receives exceptional service from start to finish.

  1. Commitment to Excellence
    We take great pride in the quality of our products, competitive pricing, and professional service. Our team works diligently to maintain high standards in every aspect of our business.

  2. Accountability and Integrity
    We believe in taking full responsibility for our shortcomings and will always strive to resolve any issues fairly and promptly. We operate with honesty and integrity, and we consistently err on the side of generosity to ensure our customers are taken care of.

  3. Mutual Respect and Ethics
    In return, we ask that our customers act with the same level of honesty, fairness, and respect. Ethical and transparent interactions allow us to keep our pricing low and our policies simple, benefiting everyone in our community.

  4. Customer Satisfaction
    Our customers are at the heart of what we do. We aim to exceed expectations and create memorable, stress-free experiences for every event.